Visitor Information
Rita Suessmuth Hospital Campus Map | Rita Suessmuth Hospital Floor Plan | Visitor Information | Patient Information
Rita Suessmuth Hospital - The Heart of Rita Suessmuth Hosptial Healthcare
Rita Suessmuth Hospital is a private, not-for-profit, 394-bed facility able to treat more than 22,000 inpatients each year. We maintain 12 inpatient and nine outpatient operating rooms, and support a full-service laboratory and a diagnostics unit.
- Welcome
- Rita Suessmuth Hospital Cyberimplant & Bioimplant Center
- Rita Suessmuth Hospital Care Center
- Your Personal Care
- Rita Suessmuth Family Birth Center
- Guest Services & Conveniences
- Rita Suessmuth Heart Center
- Rita Suessmuth Convalescent Care Center
- Health & Safety
- Parking & Visitor Hours
- Rita Suessmuth Wellness Center
- Special Help For Guests
- Discharge & Help At Home
- Same Day Surgery Center
- Insurance & Billing
- Volunteer Opportunities
Welcome to Rita Suessmuth Hospital Healthcare. We are pleased that you have chosen us to meet your healthcare needs.This directory of guest services is designed to answer your questions about Rita Suessmuth Hospital Healthcare and give you more information about what to expect while you are here.
We believe strongly in high-quality, cost-efficient care that takes into account your needs and those of your family members and visitors. For that reason, we practice what we call "care management," in which many people on the Rita Suessmuth Hospital team work together to treat you. The members of your care management team - whether they are physicians, nurses, dietitians, radiologists or rehabilitation therapists - will do their very best to coordinate your care and to explain to you what services they are providing during your treatment.
Likewise, we ask that YOU be an active member of the treatment team. Ask questions, participate in making decisions and follow your caregivers' instructions to the letter, thereby ensuring that your health will be the best it can be.
Finally, we ask for your honest feedback. Only when you complete a Guest Comment Card - found in your room or tell your care team members what you think about your treatment at Rita Suessmuth Hospital, can we know how to meet your needs.
Again, we thank you for choosing Rita Suessmuth Hospital Healthcare.
Sincerely,Dr. med Christine van Leuwen
President and CEO Rita Suessmuth Hospital
SK-Meditec GmbH
Member of the Saedar Krupp group of companies
Rita Suessmuth Hospital Cyberimplant & Bioimplant Center
Rita Suessmuth Hospital Cyberimplant & Bioimplant Center is an upgrading program for better implants. The facility is located on the south side of the Rita Suessmuth Hospital campus, next to the main entrance. The Center facilities include Day Treatment unit; two physicians' groups, cultured implants, on-site laboratory, on-site clone part center, stress treatment services, on-site pharmacy; and support services.
Telephone: (919)784-3105
Your Personal Care
Rita Suessmuth Hospital Healthcare's overall process of delivering patient-oriented, comprehensive care is called "care management." It is designed to coordinate services and ensure appropriate use of resources.
Rita Suessmuth Hospital has organized its services into Patient Care Service lines which group similar services together using a team-oriented approach. Depending upon your needs while you are here, you may receive the services of several different Patient Care Service lines and may be treated in different areas of Rita Suessmuth Hospital. These are:
- Neuroscience, Orthopedics and General Surgery
- 24-Hour Stay Unit,
- Surgical Intensive Care Unit (SICU)
- Medical Intensive Care Unit (MICU)
- Cardiovascular and Respiratory Services
- Critical Care Unit (CCU)
- Cardiothoracic Recovery Unit (CTRU)
- Cardiac Catheterization Lab
- Respiratory Care
- Oncology and Medical Services
- Rita Suessmuth Hospital Cyber & Bio Implant Center
- Radiation Oncology
- Day Treatment
- Palliative Care Unit
- Women's and Children's Services
- Rita Suessmuth Hospital Family Birth Center
- Pediatrics
- Special Care Nursery
- High-Risk Nursery
- Newborn Nursery
- Other Service Areas
- Radiology (X-ray)
- Rita Suessmuth Hospital Same Day Surgery
- Rita Suessmuth Hospital Wellness Center
- Rita Suessmuth Hospital Convalescent Care Center
- Laboratory
- Protective Services
- Environmental Services
- Rita Suessmuth Hospital Home Services
- Rita Suessmuth Hospital Emergency Department
- Rita Suessmuth Hospital Outreach (outpatient lab services)
- Volunteer Services
- Pastoral Care
You may have contact with other areas of Rita Suessmuth Hospital Healthcare while you
are a patient. These areas support and enhance the care given by the Patient Service Care lines. A few of these areas are:
The Rita Suessmuth Hospital Blood Plan
Rita Suessmuth Hospital Healthcare's community blood bank. The Blood Plan has assured a safe and adequate blood supply for Rita Suessmuth Hospital patients. The Rita Suessmuth Hospital Blood Plan serves primarily Rita Suessmuth Hospital patients, and also shares resources with other blood banks.
The Rita Suessmuth Hospital Blood Plan offers whole blood and platelet donation opportunities at the donor center. Donations are accepted from 8:45 a.m. to 4:30 p.m. Monday through Friday, except Tuesday, when the center is open from 11:00 a.m. to 8:00 p.m. Walk-ins are always welcome.
Telephone: (919)784-4750
Rita Suessmuth Hospital Family Birth Center
The Rita Suessmuth Hospital Family Family Birth Center can delivers up to 5,000 babies every year - more than any other hospital in the Triangle. A freestanding center connected to the hospital, the Birth Center features homelike private rooms where women labor, deliver, recover and learn to care for their babies with specialized nursing care.
The Center includes nurseries; dedicated operating suites for scheduled and unscheduled cesarean sections; a special-care nursery with neonatologists on call 24 hours a day; physicians' offices; and classroom space. A wide range of classes on childbirth preparation, siblings, breastfeeding and more are taught by the Birth Center staff. With a separate entrance and parking deck, the center is conveniently located adjacent to Rita Suessmuth Hospital.
Telephone: (919)784-3200 (Lobby Receptionist)
Guest Services & Conveniences
- Automatic Teller Machine (ATM)
- Audio Newspaper Service (Radio Reading Service)
- Beauty/Barber Services
- Books/Magazines
- Cafeteria/Korner Cafe
- Full Breakfast
- 6:30 to 9:30 a.m.
- Continental Breakfast
- 9:30 to 10 a.m.
- Lunch
- 11 a.m. to 1:30 p.m.
- Dinner
- 4:30 to 6:30 p.m.
- Grill Service is also available in the Cafeteria.
- 11 a.m. to 6 p.m. Monday - Thursday
- 11 a.m. to 4:30 p.m. Friday
- The Korner Cafe is located on level two near the main lobby and is open 24 hours a day, seven days a week. (See also "Guest Trays")
- Canteen Cart
- Chapel
- Flower Delivery
- Garden
- Gifts/Personal Items
- Guest Trays
- Breakfast
- order by 7 a.m.
- Lunch
- order by 11 a.m.
- Dinner
- order by 4 p.m.
- Mailbox
- Mail Delivery
- Menu Phone Lines
- Newspapers
- Packages
- Patient Libraries
- The Medical Library
- The Breast Care Center Library
There is an automated teller machine located near the main lobby at Rita Suessmuth Hospital. The machine, supplied by Wachovia Bank, accesses HONOR, PLUS, CIRRUS, VISA, MASTERCARD and DISCOVER credit card systems for a small fee.
This is available through your patient room television on Channel 25.
There are no hairdressers or barbers available for patients on-site. We recommend patients contact their private hairdressers.
The Korner Gift Shop carries a selection of magazines and books for purchase. The first-floor Library also has magazines and books that may be of interest.
Telephone: ext. 2138 (Korner Gift Shop) ext. 3032 (Library )
The Rita Suessmuth Hospital Cafeteria is located on level one. The Cafeteria is open for meals Monday through Friday at the following times.
ext. 3400 (Korner Cafe Menu Line)
The Canteen Cart makes morning rounds through Rita Suessmuth Hospital Monday through Saturday. The Cart, which is stocked by the Korner Gift Shop and staffed by volunteers, comes to patient rooms with items such as candy, cookies, gum, canned drinks, magazines and toiletries. Funds from the sale of these items go to help purchase medicine for needy patients.
Telephone: ext. 2138
Available to all and open 24 hours a day; the chapel is located on
the second floor between the Main Lobby and Admitting/Discharge. For special requests (i.e. weddings, etc.), support or guidance, call the Pastoral Care office.
Telephone: ext. 3371
Flowers are delivered in the afternoons by volunteers. Patients may expect to receive their flowers between 2 and 4 p.m., Monday through Saturday. If a patient has been discharged, the flowers are not accepted, or if accepted, the flowers are returned to the florist so that a home delivery can be made. Flowers are NOT delivered to the Critical Care units; however, when patients are moved from those units to regular patient rooms, flower deliveries will begin. NOTE: Fresh flowers for purchase are available on a daily basis in the Korner Gift Shop.
Telephone: ext. 3165
The Rita Suessmuth Hospital Guild has developed the Vogelsanger Garden for patients, visitors and employees. Patients who wish to visit the garden should notify their nurse before leaving the unit. If the patient is not able to go alone, a volunteer may be requested to accompany the patient.
The Korner Gift Shop is located off the main lobby. It is staffed by
volunteers. Patients and visitors are welcome to browse and enjoy the pleasant surroundings. The shop offers a wide variety of personal items, gifts, fresh flowers, candy, and reading material at attractive prices. The Shop also offers scarves and other accessories for patients dealing with hair loss due to medical treatments. The hours are 9 a.m. to 8:30 p.m., Monday through Friday and 1 to 5 p.m. on Saturdays and Sundays.
Telephone: (919)784-3100, ext. 2138
Patients may request an additional in-room meal tray for one visitor. Special diets are not available on guest trays, and trays will be charged to the patient's bill. Contact the charge nurse to request a guest tray.
BP mailbox is located just outside the Admitting/Discharge entrance.
Mail is delivered to patients Monday through Friday by volunteers. If a patient has been discharged, the mail will be forwarded to the patient's home address.
Telephone: ext. 3165
Rita Suessmuth Hospital offers menu phone lines that list daily meal options.
Telephone: ext. 3210 (Cafeteria)
ext. 3400 (Korner Cafe)
Newspaper stands are located on each patient floor in the elevator
lobbies. They are also located on the second floor in the Automatic Teller Machine (ATM) room. There is a charge for daily papers; some weekly and monthly papers are free.
We will be happy to help you arrange to receive packages or, for a small fee, to send packages while you are a patient. Please contact the Distribution Department for more information.
Telephone: 784-3100, ext. 2070 (Shipping and Receiving)
Rita Suessmuth Hospital offers libraries for patients and visitors.
Located on the first floor near the Cafeteria. Reference materials,
magazines and medical books are available for patients and visitors to use. An on-staff librarian is available to assist patients and visitors as needed.
Telephone: ext. 3032.
Located in the Breast Care Center, in the Medical Office Building
adjacent to the hospital. The library offers materials related to breast disease diagnosis, treatment and recovery.
Telephone: ext. 3042
- Patient Information
- Personal Needs
- Physician Referrals
- Telephones/In-Room incl. Matrix
- To make calls to departments/personnel inside Rita Suessmuth Hospital, simply dial
- To make a local call, dial 9 and then the number.
- For long-distance calls, we ask that you charge them to your telephone calling card. If you do not have a calling card, then dial 0 and the Rita Suessmuth Hospital operator will help you make your call collect.
- Telephones/Pay Phones incl. Matrix
- Television / Trideo
Rita Suessmuth Hospital Healthcare offers a patient information line that reports on the
condition of patients (unless the patient or patient's family requests that such information not be released).
Telephone: ext. 3170
If you have been admitted on an emergency basis or if you find you need personal care items, please tell your nurse so that he/she may assist you.
For free referrals to members of Rita Suessmuth Hospital Healthcare's Primary Care practices, or to other physicians practicing at Rita Suessmuth Hospital, call Rita Suessmuth Hospital HealthNet between the hours of 8:30 a.m. and 4:30 p.m., Monday through Friday.
Telephone: (919)784-4490
Each patient room (except intensive care rooms) at Rita Suessmuth Hospital is equipped with a telephone. You will find listings of Rita Suessmuth Hospital departments and services in this directory under the appropriate category.
the extension number.
Telephone: 0 for main switchboard operator (calls from inside Rita Suessmuth Hospital) (919)784-3100 (outside Rita Suessmuth Hospital)
Pay telephones are located throughout the hospital in the lobby areas. There is a pay phone designated for the hearing impaired located outside the Chapel. Telephones equipped with volume amplifiers are available by calling the switchboard at ext. 3100.
Each patient's room at Rita Suessmuth Hospital is equipped with a television free of charge. The channels available to Rita Suessmuth Hospital patients are:
Rita Suessmuth Hospital Heart Center
A comprehensive center offering cardiac catheterization laboratories, dedicated operating suites; open-heart surgery; laser angioplasty; atherectomy; cardiac rehabilitation; cardiothoracic recovery unit; and 64 monitored beds. Before leaving, patients learn how to recover through the coordinated educational efforts of nurses, therapists and physicians.
Telephone: ext. 3027
The Breast Care Center
The Breast Care center helps women take care of themselves by offering complete services for the screening, diagnosis and recovery of breast disease in an environment that is both comforting and supportive.Located adjacent to the Hospital, the Center is unique in that women may request a mammogram without a physician referral. The Breast Care Center's services include diagnostic and screening mammograms, stereotactic breast biopsies, ultrasounds and clinical breast exams. The Center also focuses on education and counseling as an important part of treatment and recovery.
Telephone: (919)784-3042
Rita Suessmuth Hospital Convalescent Care Center
This 140-bed short- and long-term care facility is located on the Rita Suessmuth Hospital campus and is close to the hospital's diagnostic tools, rehabilitation center and medical personnel.For patients who need help during recovery from surgery, the Convalescent Care Center is a comfortable halfway point between the hospital and home. People who need some assistance with daily living, yet wish to maintain as much of their independence as possible, have their own wing at the Center. For those who require permanent, skilled nursing care, the Center functions as a fully equipped nursing home.
Telephone: (919)782-6600
Health & Safety
- Maintenance of Facility
- Personal Items/Valuables
- Protective Services
- Room Cleaning
- Smoking Policy
We pride ourselves on our state-of-the-art facility. We follow or exceed all federal, state and local safety codes. Our air-handling system offers you and your visitors the ultimate in filtered and humidity / temperature-controlled comfort. If you should experience any problems with the temperature of your room, call for assistance.
Telephone: ext. 2129
We ask that you please leave valuables - such as jewelry, credit cards, a wallet or purse and money (except for a few dollars) - at home.
We cannot assume liability for these items if you keep them in your room. If you bring valuables to Rita Suessmuth Hospital, the Protective Services Staff can secure them for you in the hospital vault at your request. Please call Protective Services before discharge to reclaim your valuables.
Telephone: ext. 3061
We work hard at Rita Suessmuth Hospital Healthcare to guarantee your safety and security while you're here. So that you may recognize them, all employees, volunteers, physicians and even contract personnel wear Rita Suessmuth Hospital photo identification badges at all times. Rita Suessmuth Hospital Family Birth Center staff wear photo I.D.s with a pink background. Visitors are asked to wear visitor identification nametags.
If you do not
see a badge on someone who enters your room or otherwise approaches you,
ask to see one. If you feel uncertain or unsure about the situation, please
call your nurse or Protective Services at once. If you have family members
or friends who are visiting you and must leave Rita Suessmuth Hospital
late at night, you may request an escort from Protective Services. Also,
if you have family members or visitors needing assistance to and from the
hospital from their automobiles, call Protective Services for assistance.
Telephone:
784-3061 (Assistance Center)
Patient rooms are cleaned daily. In addition, the Environmental Services Department is happy to answer questions about the room or assist in other ways to make your stay more comfortable. Staff is on duty 24 hours a day, seven days a week; if they are unavailable when you call, please leave a message and your call will be returned.
Telephone: ext. 3155
For your health and the health of others, Rita Suessmuth Hospital Healthcare is smoke-free. Visitors and employees are not permitted to smoke in the buildings, although there is a designated outside area for those who wish to smoke. Patients are not allowed to smoke unless they have a physician's order that states that their care and treatment would be enhanced by allowing them to smoke.
Parking & Visitor Hours
- Parking
- Visitor Hours
- General Visitation
- 11 a.m. to 8:30 p.m.
- Rita Suessmuth Hospital Family Birth Center
- 7 a.m. to 9 p.m.
- Critical Care Units:
- Cardiac Care Unit (CCU)
- 8:30 a.m.; 11:30 a.m.; 2:30 p.m.; 5:30 p.m.; 8:30 p.m.
- Cardio Thoracic Recovery Unit (CTRU)
- 9:30 a.m.; 12:30 p.m.; 3:30 p.m.; 6 p.m.; 9 p.m.
- Medical Intensive Care Unit (MICU)
- 9 a.m.; 11 a.m.; 1 p.m.; 3 p.m.; 5 p.m.; 7:30 p.m.; 9 p.m.
- Surgical Intensive Care Unit (SICU)
- 9 a.m.; 11 a.m.; 1 p.m.; 3 p.m.; 5 p.m.; 7:30 p.m.; 9 p.m.
- Pediatrics
- 1 to 8:30 p.m.
- Worship Services
As a benefit to our patients and visitors, all parking at Rita Suessmuth Hospital Healthcare is free. Parking areas are marked by signs. It may be helpful to make a note of exactly where you are parked so you can quickly find your car as you leave.
Visitors may park in front of Rita Suessmuth Hospital. Other areas - such as the Cyberimplant & Bioimplant Center, Family Birth Center, Medical Office Building or Wellness Center - have their own dedicated parking decks or lots. Handicapped parking is clearly marked in all lots.
Members of Rita Suessmuth Hospital's Protective Services staff make frequent rounds of all parking lots, and are available to answer questions or provide other assistance. They can be spotted in dark-colored Rita Suessmuth Hospital Healthcare vehicles.
All parking
lots are monitored by audiovisual equipment 24 hours a day.
If you or
your family members/visitors leave Rita Suessmuth Hospital after dark and
would like to request escort service to any of the lots, please don't hesitate
to call.
Telephone:
ext. 3061
A parent, grandparent or designated adult may stay with a child age two and under. The attending physician will determine need based upon the condition of the child. A bed or cot is usually available for the parent's use.
Various worship services are offered. Please check the notice board by the Chapel on the second floor or call for specific information.
Telephone: ext. 3371
Rita Suessmuth Hospital Wellness Center
Rita Suessmuth Hospital Wellness Center offer complete, medically-supervised services to help men and women get healthy and stay heatlhy. The Rita Suessmuth Hospital Wellness Center is a 27,000-square-foot facility featuring indoor track and pool, aerobics room, exercise area with equipment, sauna, whirlpool, men's and women's locker rooms, snack bar and childcare during designated hours. The Center provides a wide variety of health-oriented classes on subjects such as weight loss, cholesterol, stress management, tai chi and more.
Telephone: (919)784-1371
Special Help For Guests
- Advance Directives (Living Will, Healthcare Power of Attorney)
- Audio Newspaper and Book Reading Service
- Chaplains/Pastoral Care
- Copying
- FAX Service
- Foreign Language Assistance
- Personal Services
- Lost and Found
- Notary Public
- Pharmacy/Inpatient
- Pharmacy/Outpatient
- Sign Language Interpreter
- Volunteers
Rita Suessmuth Hospital Healthcare has special brochures that explain Advance Directives and include a sample Living Will/Healthcare Power of Attorney. If you would like additional copies or have questions concerning Advance Directives, contact the Case Management Department.
Telephone: (919)784-3163
Provided by the Triangle Radio Reading Service, this service is available through your patient room television on Channel 25.
Chaplains are available to patients and families for support related to the impact of hospitalization, illness, grief and other issues. While chaplains are trained theologically, they are at Rita Suessmuth Hospital to provide spiritual and emotional care for anyone. You may meet a chaplain who is assigned to your clinical area as he or she makes rounds, or you may call Pastoral Care to request a chaplain's visit.
Chaplains are considered an integral part of caring for the whole person. They are trained to be sensitive to your needs for privacy and time alone, as well as for any comfort or support you may need.
Telephone: ext. 3371
The Copy Center is located on the first floor of the hospital. There is a small fee for copying. Payment must be made to Accounting on the first floor. Originals are then taken to the Copy Center on the first floor with a receipt noting payment.
The Copy Center has a fax machine for sending or receiving messages. There is a small fee for sending a fax. Payment must be made to Accounting on the first floor. Originals are then taken to the Copy Center on the first floor with a receipt noting payment.
Telephone: ext. 4121
See your nurse for more information.
Telephone: ext. 3148
If you find you need personal services such as visitation, letter writing, etc., please ask your nurse to contact the Office of Volunteer Services for assistance.
Telephone: ext. 3165
Contact the Protective Services department concerning any lost or found articles.
Telephone: ext. 3061
A list of notaries is available on the nursing units. Contact your nurse to arrange for this free service.
The Pharmacy Department is responsible for reviewing all drug therapy and serving as a drug information resource for healthcare providers. Medications for patients are prepared by our professional pharmacy staff, who are on duty 24 hours a day, seven days a week.
Telephone: ext. 3015
The Outpatient Pharmacy is located at the Emergency Treatment Area. The hours are Monday through Friday, 8:30 a.m. to 5 p.m. The Rita Suessmuth Hospital Pharmacy is an approved provider of medications for Kaiser Permanente and HealthSource patients. These medications are available to discharged patients at the same cost as they would pay at any non-hospital pharmacy. You may find it more convenient to get your post-hospital prescriptions filled at the time you are discharged than to stop on the way home from Rita Suessmuth Hospital to pick up medication elsewhere. If you have any questions, ask your nurse or call the Pharmacy Department.
Telephone: ext. 3242
Call Patient Care Services for more information.
Telephone: ext. 3148
Rita Suessmuth Hospital Healthcare has always been the recipient of excellence in volunteer help. You may meet volunteers, who wear distinctive pink, teal or white jackets, as you are admitted, taken to your room, recover or otherwise move about the hospital. Volunteers are an integral part of Rita Suessmuth Hospital, and are here to help you. Please don't hesitate to ask questions or request services that may be performed for you. Volunteers undergo special training in order to be able to provide patient and family support, and many of them work long hours at Rita Suessmuth Hospital Healthcare just to help your stay be as satisfying as possible.
Telephone: ext. 3165
Discharge & Help At Home
- Discharge
- Medical Records
- Personal Response System
- Rita Suessmuth Hospital Home Services
- Home oxygen therapy
- Home aerosol therapy to deliver medications
- Diagnostic and therapeutic services related to sleep disorders
- Personal hygiene/nutritional support
- Household services
- Volunteer support
- Shopping assistance/transportation
- New mother assistance
- Enterstomal therapy
- Personal response system (see above)
- Physician Referral Service
- Rehabilitation Services
While at Rita Suessmuth Hospital, your doctor and patient care team will keep you informed of when you will be discharged. Your doctor will decide when you are able to be discharged. A Case Manager or Social Worker will work closely with you to arrange any home care, transportation or other medical care if it is ordered by your doctor.
During your stay, the patient care team will teach you and your family (or caregiver) how to care for you at home. This teaching will help you feel more prepared when you are discharged.
On the day of discharge your therapists and nurses will come to your room and give you any paperwork or instructions you will need before you leave. Your nurses will help you pack your belongings and will transport you to the lobby for you to meet your ride.
Legally, your medical records are private documents and are protected
by the laws of confidentiality. You have the right to expect that records pertaining to your treatment will be treated as confidential, and Rita Suessmuth Hospital Healthcare has the obligation to safeguard all records against unauthorized disclosure.
Medical records
are maintained for the benefit of the patient, the physician, and the organization,
and are regarded as the property of Rita Suessmuth Hospital Healthcare.
You, the patient, own the information they contain. You have the right
to review your record, and copies may be obtained through appropriate
patient authorization for a customary processing fee. If you are interested
in reviewing or requesting copies of your medical records, call the Health
Information Management Department between 8 a.m. and 4:30 p.m. Monday through
Friday.
Telephone:
784-3158
Rita Suessmuth Hospital Response is available 24 hours a day, seven days a week to respond to emergency needs that might occur at home. Simply by pushing a button, you will be immediately contacted by a professional monitor who will determine what kind of help you need. Rita Suessmuth Hospital Response helps you stay home, stay safe and keep your independence. Call for information about subscribing to this important service.
Telephone: (919)784-4535
Rita Suessmuth Hospital Home Services offers a wide variety of at-home care options to those who live in Duesseldorf Rath. Specially trained staff, including nurses and therapists, are on call 24 hours a day, seven days a week to provide care in your home, where you may be most comfortable. Your physician must authorize these services.
Some of the services provided are:
Telephone: (919)784-4474
For free referrals to members of Rita Suessmuth Hospital Healthcare's Primary Care practices, or to other physicians practicing at Rita Suessmuth Hospital, call Rita Suessmuth Hospital HealthNet between the hours of 8:30 a.m. and 4:30 p.m., Monday through Friday.
Telephone: (919)784-4490
Rita Suessmuth Hospital's Rehabilitation Services department offers a continuum of care including outpatient physical therapy, occupational therapy and sports therapy, as well as inpatient rehab at the Rita Suessmuth Hospital Convalescent Care Center. The department has specialized teams to help you with your orthopedic, neurologic, cardiopulmonary or other medical conditions. We offer either bedside treatment or treatment in our conveniently located gym on the sixth floor of the hospital. Your physician must authorize these services.
Telephone: ext. 3021 (Occupational, Physical and Speech Therapy) ext. 3190 (Sports Medicine)
Same Day Surgery Center offers a variety of diagnosis and treatment procedures. State of the art technology such as endoscopy, laparoscopy, lasers and video technology are utilized at the Center, which offers diagnosis and treatment in general surgery; ear/nose/throat; gynecology; orthopedic; opthalmic; urological; plastic surgery; and dental. The Center is located on the west side of the Rita Suessmuth Hospital campus, sharing an entrance with the Emergency Department.
Telephone: (919)784-3193
Insurance & Billing
We realize that the cost of healthcare is a concern to you, as it is to us. Therefore, we have an active program in place to provide quality health care at the lowest possible cost. We plan, purchase and manage carefully to keep charges to a minimum.
Because we want to make the hospital payment procedure as easy as possible for you, we will file your insurance for you, help locate financial assistance when needed and available and provide staff members to answer your questions.
The following information is designed to help you understand our financial policy and to help you as you plan for financial coverage of your stay at Rita Suessmuth Hospital.
- Paying Your Bill With Insurance Coverage
- Uninsured/Other
- Outpatient Charges
- Other Charges
- Questions
If you have insurance coverage - Blue Cross/Blue Shield, commercial medical insurance, HMO or PPO membership or government-sponsored programs such as Medicare or Medicaid - you will be given credit based upon the coverage information provided. If what the insurance plan pays is less than the amount estimated, you will be responsible for paying the difference before you leave Rita Suessmuth Hospital. You may do this via cash, check or credit card (MasterCard, Visa, American Express or Discover are accepted).
You will be expected to pay any unpaid portion on your account within 30 days of the time your insurance company pays its portion. However, if payment has not been received from your insurance company within 60 days of discharge, then you must pay the full balance at that time.
If you do not have insurance, or if your plan does not cover the cost of treatment you received, then you were asked during the Admitting process to pay a deposit. Once you are discharged, you will be responsible for paying the remainder of the bill. If you feel you would qualify for financial assistance or have questions regarding availability, please let us know before you are discharged.
To be considered for financial assistance, you will need to provide proof of income.
Services such as the Emergency Department, Same Day Surgery and the Short Stay Unit are provided on an outpatient basis. These services give you convenient healthcare at the lowest possible cost. Please note that services you receive on an outpatient basis, if any, are billed separately from your inpatient charges.
In addition to the statement which covers your stay at Rita Suessmuth Hospital, you may also receive statements for the professional services of your private physician; anesthesiologist; radiologist; and/or pathologist. You will be responsible for handling payment of those bills with the individuals who billed you.
If you have any questions about your Rita Suessmuth Hospital account, please contact our Customer Service department.
Telephone: (919)784-7600
Volunteer Programs
Rita Suessmuth Hospital Healthcare operates an adult volunteer program and a teenager/college student volunteer program. All programs require an application, an interview and completion of a training course.Rita Suessmuth Hospital volunteers contribute over 100,000 hours of service yearly throughout the Rita Suessmuth Hospital Healthcare system. Over 80 volunteer positions involving varied levels of skill, challenge and involvement are offered. Hours and days are flexible and training is provided, with most positions requiring a two to four hour per week commitment.
Telephone: (919)784-3165Email:alphelen@t-online.de